Terms of Use

Introduction

These Terms of Use govern the rules of access to and use of Sveska.

The Service Provider is GGSTUDIO DIGITAL AGENCY doo Beograd-Zvezdara, company registration number: 21462594, tax identification number (PIB): 111325020, with its registered seat in the Republic of Serbia, which develops, maintains and provides the Sveska service.

Sveska is a software application/platform for scheduling appointments and managing clients, employees, schedules, finances, reminders and other processes in service-based businesses.

Sveska comprises the public website sveska.app, the business application business.sveska.app, the online booking pages available via booking.sveska.app, the mobile application, SMS/email services, integrations, customer support and all related functionalities that the Service Provider makes available to users.

By using Sveska, registering an account, scheduling a demo presentation, contacting us through the contact form, activating a trial period or paying for a subscription, the User confirms that they have read, understood and accepted these Terms.

If the User does not accept these Terms, they must immediately cease using Sveska and all related services.

Definitions

For the purposes of these Terms, the following terms have the following meanings:

“Service Provider” means GGSTUDIO DIGITAL AGENCY doo Beograd-Zvezdara, the company that develops, maintains and provides the Sveska service.

“GGSTUDIO” means GGSTUDIO DIGITAL AGENCY doo Beograd-Zvezdara, as the legal entity behind Sveska.

“Sveska” means the software application/platform for scheduling appointments and managing clients, employees, schedules, finances, reminders and other processes in service-based businesses. Sveska comprises the public website sveska.app, the business application business.sveska.app, the online booking pages available via booking.sveska.app, the mobile application, SMS/email services, integrations, customer support and all related functionalities made available by the Service Provider.

“Public Website” means the website sveska.app, through which users can learn about Sveska, its pricing and functionalities, schedule a demo presentation or contact the Service Provider.

“Business Application” means the part of Sveska available via business.sveska.app, which Users use to manage appointments, clients, employees, schedules, finances, reminders and other business processes.

“Online Booking” means the part of Sveska available via booking.sveska.app, through which End Clients can book, reschedule or cancel an appointment with the User, in accordance with the rules configured by the User.

“Mobile Application” means the mobile version of Sveska that enables the User and their Authorized Users to access certain functionalities via mobile devices.

“User” means a natural or legal person that uses Sveska for business or professional purposes.

“Business User” means a salon, clinic, studio, service center, educational center, fitness center, wellness center, auto detailing, pet grooming or other service-based business that uses Sveska to organize its work.

“Authorized User” means an employee, associate, administrator or other person to whom the User grants access to their account in Sveska.

“End Client” means a person who, through Online Booking, by telephone, message or another channel, books an appointment with the User, receives a reminder, cancels an appointment or communicates with the User.

“Subscription” means the User’s right to use Sveska during an active billing period, in accordance with the selected plan, price list, offer or special agreement.

“Plan” means the set of functionalities, limitations, prices and additional services available to the User.

“User Data” means all data that the User, their Authorized Users or End Clients enter, generate or process through Sveska.

“Terms” means these Terms of Use.

Who Sveska Is Intended For

Sveska is intended primarily for users who use it for business or professional purposes.

The User may be a registered legal entity, a sole trader (entrepreneur), a natural person performing a professional activity, or another service provider that uses Sveska to organize its work.

The User is responsible for conducting its business in accordance with applicable regulations, including regulations relating to business registration, invoicing, personal data protection, consumer protection, advertising, and healthcare or other professional regulations applicable to its activity.

The Service Provider does not verify whether the User meets all conditions for performing its activity and is not liable for the manner in which the User provides its services to End Clients.

Description of Sveska

Sveska enables Users, depending on the selected plan and available functionalities, to use tools for:

• manual and online appointment scheduling;
• keeping calendars by employees, services and locations;
• managing a client database;
• storing appointment history and basic notes;
• managing employees and their schedules;
• tracking revenue, collection and basic financial information;
• sending automatic SMS and email reminders;
• sending SMS campaigns;
• analytics and reports;
• using the Business Application and the Mobile Application;
• using Online Booking pages;
• customer support, education and initial system setup;
• additional functionalities within special plans or agreements.

The Service Provider may, over time, change, improve, add, limit or remove individual functionalities of Sveska, in particular in order to improve the user experience, security, technical stability, compliance with regulations or product development.

If a change materially affects the rights and obligations of the User, the Service Provider will notify the User within a reasonable period by email, through Sveska or by publication on the Public Website.

Registration and User Account

A user account is required to use the Business Application.

When registering or activating an account, the User is obliged to provide accurate, complete and up-to-date information.

The User is responsible for the accuracy of information about its business, employees, services, prices, working hours, locations and other information displayed through Sveska, including information visible to End Clients via Online Booking.

The User is responsible for safeguarding its access credentials and for all activities carried out through its account, unless it is unequivocally established that unauthorized access occurred solely due to the fault of the Service Provider.

The User is obliged to notify the Service Provider without delay if it suspects unauthorized access to the account, misuse of a password or a security incident.

The Service Provider may temporarily restrict or suspend an account if there is a reasonable suspicion of misuse, a security risk, unauthorized access, a breach of these Terms or a breach of applicable regulations.

Authorized Users and the User’s Employees

The User may grant access to Sveska to its employees, associates or other persons involved in the operation of its business.

The User is responsible for:

• the selection of persons to whom it grants access to Sveska;
• assigning appropriate user roles and access levels;
• the accuracy of the data those persons enter;
• activities carried out through the accounts of Authorized Users;
• the timely removal of access for persons who no longer work for the User or should no longer have access to Sveska.

The Service Provider is not liable for any damage, loss of data, unauthorized access or errors arising because the User granted access to the wrong person, left an account active for a former employee or incorrectly configured user permissions.

Subscription, Plans and Payment

Use of Sveska is based on a subscription.

The User may use Sveska in accordance with the plan, price, number of employees, billing period and additional services displayed on the Public Website, agreed through an offer or defined by a separate contract.

The subscription may be monthly or annual, in accordance with the option the User selects or separately agrees with the Service Provider.

Annual payment may include a discount compared to monthly payment, in accordance with the price list in effect at the time of activation or renewal of the subscription.

The subscription price may depend on the number of employees, the number of locations, the selected plan, additional functionalities, special integrations, data migration, priority support or other agreed services.

If, during use, the User adds or removes employees, locations or additional functionalities, the price may be adjusted in accordance with the applicable price list or a separate agreement.

The Service Provider may issue invoices monthly, annually or on another schedule agreed with the User.

The payment obligation is deemed fulfilled when the funds are recorded in the Service Provider’s account or when the payment processor confirms a successful payment.

Trial Period

The Service Provider may provide the User with a trial period of using Sveska.

The duration, scope and conditions of the trial period may be displayed on the Public Website, defined through an offer or separately agreed with the User.

During the trial period, the User may test Sveska and assess whether it suits its way of working.

The Service Provider may limit certain functionalities during the trial period, including the number of users, the number of employees, the number of appointments, the sending of SMS messages, integrations or other functionalities.

Upon expiry of the trial period, the User may continue using Sveska by activating a paid subscription.

If the User does not continue using it, the Service Provider may restrict access to the account and delete test data in accordance with these Terms and the Privacy Policy.

Cancellation of the Subscription

The User may terminate the use of Sveska at any time, unless a different minimum period of use is provided for by a separate contract, offer or agreement.

For a monthly subscription, cancellation takes effect at the end of the current paid billing period. The User retains access to Sveska until the expiry of the period for which the subscription has been paid.

For an annual subscription, the User may cease using Sveska before the expiry of the paid annual period, but the annual fee already paid is, as a rule, non-refundable, unless otherwise agreed or required by law.

If a minimum period of use, special termination conditions or special commercial conditions have been specifically agreed with the User, those conditions prevail over the general rule of this article.

Cancellation of the subscription does not release the User from the obligation to pay any due and unpaid amounts incurred before the date of cancellation.

SMS, Email Messages and Marketing Campaigns

Sveska may enable the sending of service and marketing messages to the User’s End Clients.

Service messages may include appointment confirmations, appointment reminders, notifications of appointment changes, appointment cancellations and similar messages related to the provision of the User’s service.

Marketing messages may include promotions, discounts, campaigns, offers, invitations to return and other commercial messages that the User sends to its End Clients.

Automatic SMS and email appointment reminders may be included in the plan price, in accordance with the applicable price list.

SMS campaigns are charged additionally per message sent, in accordance with the applicable price list. The amount for SMS campaigns is calculated and added to the User’s next invoice, unless otherwise agreed.

The User is solely responsible for the content of the messages, the selection of recipients, the accuracy of contact details, the legal basis for sending messages and compliance with rules on advertising, consumer protection, personal data protection and electronic communications.

The User undertakes not to use Sveska to send unsolicited messages, misleading messages, messages with unlawful content or messages to persons for whom it has no appropriate legal basis for contacting.

The Service Provider provides the technical functionality for sending messages but does not determine the content of the messages, the recipients, the time of sending or the legal basis for communication with End Clients.

The Service Provider may restrict or suspend the sending of messages if there is a reasonable suspicion of misuse, spam, breach of regulations or harm to the reputation of Sveska.

Online Booking and the Relationship with End Clients

Sveska may enable End Clients to book, reschedule or cancel an appointment with the User via Online Booking.

The User is responsible for the accuracy of the information displayed on its Online Booking page, including the business name, services, prices, service durations, available employees, working hours, location, cancellation rules and other information.

Booking through Sveska constitutes a booking between the End Client and the User.

The Service Provider is not the provider of the service that the End Client books, does not participate in the provision of that service and is not liable for the quality, price, availability, cancellation or performance of the User’s service.

The User is responsible for communication with End Clients, handling complaints, appointment cancellations, delays, price changes and all other relationships arising from its business.

The Service Provider may present the End Client with basic information about data processing and refer them to the Privacy Policy, but the User remains responsible for providing all information and consents required for its activity.

Permitted and Prohibited Use

The User is obliged to use Sveska lawfully, conscientiously and in accordance with its intended purpose.

The following, in particular, is prohibited:

• using Sveska for unlawful, misleading or harmful activities;
• entering inaccurate, offensive, unlawful or third-party data without a basis;
• attempting unauthorized access to the systems, accounts or data of other users;
• circumventing Sveska’s security mechanisms;
• copying, modifying, decompiling or attempting to reconstruct the source code of Sveska;
• using Sveska to develop a competing product by copying functionalities, design, workflow or system structure;
• overloading the infrastructure with automated requests, bots, scraping or other techniques without the prior written consent of the Service Provider;
• sending spam, unsolicited campaigns or messages for which the User has no legal basis;
• entering data that is not necessary for the use of Sveska or for the business relationship with an End Client;
• using Sveska in a manner that may jeopardize the security, availability or reputation of Sveska.

In the event of a breach of this article, the Service Provider may temporarily or permanently restrict access to Sveska, suspend the sending of messages, suspend the account or terminate the cooperation, while retaining the right to collect due amounts and claim damages.

User Data, Export and Deletion

The User retains its rights over the data it enters, generates or processes through Sveska.

The Service Provider does not acquire ownership of the User Data.

The User is responsible for the accuracy, lawfulness and relevance of the data it enters into Sveska, including data on its employees, services, prices, appointments and End Clients.

During an active subscription, the User may request the export of its available data in a reasonably accessible format, to the extent that the technical capabilities of Sveska allow.

The Service Provider is not obliged to provide an export in a format adapted to other software, a specific system or a special migration, unless this has been specifically agreed.

Upon termination of the subscription, the Service Provider may retain the User Data for up to 90 days so that the User can renew the subscription or request an export of the data.

After the expiry of this period, the Service Provider may permanently delete the User Data, except for data that it is obliged or authorized to retain on the basis of law, accounting obligations, legitimate interest, dispute resolution or the protection of its rights.

Privacy and Processing of Personal Data

The manner in which the Service Provider collects, uses and protects personal data is regulated in more detail by the Privacy Policy, which is available on the website.

Depending on the specific situation, the Service Provider may have different roles in data processing:

• as a data controller — when it processes the data of visitors to the Public Website, prospective users, business contacts, account users, billing data, support and its own business purposes;
• as a data processor — when, on behalf of and on the instructions of the User, it processes the data of End Clients, the User’s employees or other data that the User enters into Sveska for the purpose of running its business.

The User is the data controller with respect to the data of its End Clients and employees that it enters or processes through Sveska.

The Service Provider is the processor of that data when it processes it solely for the purpose of providing the functionalities of Sveska, maintaining the system, support, security, sending messages and performing the contract with the User.

The User is responsible for having an appropriate legal basis for processing the data of its End Clients and employees, including, where necessary, consent, a contract, a legal obligation, a legitimate interest or another legal basis.

Terms of Data Processing on Behalf of the User

This article constitutes an agreement on the processing of personal data between the User as the controller and the Service Provider as the processor, to the extent that the Service Provider processes personal data on behalf of the User through Sveska.

15.1 Subject Matter and Duration of Processing

The subject matter of the processing is the provision, maintenance and improvement of Sveska, including the functionalities of scheduling, the client database, schedules, SMS/email messages, support, analytics and technical security.

The processing lasts for the period of use of Sveska, as well as during the data retention period after the termination of the subscription, in accordance with these Terms and the Privacy Policy.

15.2 Nature and Purpose of Processing

The data is processed in order to enable the User to organize its business, keep records of appointments, employees and clients, send reminders and campaigns, track business information and use other functionalities of Sveska.

15.3 Types of Data

The data that may be processed includes:

• name and surname;
• telephone number;
• email address;
• appointment data;
• service data;
• employee data;
• location data;
• notes entered by the User;
• history of bookings and attendance;
• billing and payment status data;
• technical data necessary for the operation of the system;
• other data that the User enters into Sveska.

15.4 Categories of Data Subjects

The data may relate to:

• the User’s End Clients;
• the User’s employees and associates;
• account administrators;
• persons using Online Booking;
• persons communicating with the User through Sveska.

15.5 User Instructions

The Service Provider processes data on behalf of the User only on the basis of these Terms, the settings within Sveska, the User’s instructions and applicable regulations.

If the Service Provider considers that an instruction of the User may be contrary to data protection regulations, it has the right to refuse to carry out such an instruction or to request additional clarification.

15.6 Confidentiality

The Service Provider will ensure that persons who have access to the data are bound by confidentiality, whether by contract, internal rules or a legal obligation.

15.7 Technical and Organizational Measures

The Service Provider applies reasonable technical and organizational measures for the protection of data, in accordance with the nature of Sveska, the type of data and available technological standards.

The measures may include access control, account protection, restricting access to data, backups, monitoring of system operation, protection of the infrastructure, internal procedures and other measures intended to protect data from unauthorized access, loss or misuse.

15.8 Sub-processors

The User agrees that the Service Provider may engage trusted third-party service providers as sub-processors where necessary for the operation of Sveska.

Sub-processors may include hosting/cloud providers, SMS gateway providers, email services, payment processors, analytics tools, customer support tools, error monitoring, security services and other technical partners.

The Service Provider will ensure appropriate contractual or other data protection obligations with sub-processors, to the extent applicable.

15.9 International Data Transfers

Data may be processed or stored on servers located outside the Republic of Serbia or outside the European Economic Area, if this is necessary for the operation of Sveska or third-party services.

In that case, the Service Provider will apply reasonable legal and technical protection measures in accordance with applicable regulations.

15.10 Assistance to the User

The Service Provider will, to a reasonable extent and in accordance with the technical capabilities of Sveska, assist the User in fulfilling its obligations towards data subjects, including requests for access, rectification, erasure, restriction of processing or data portability.

If an End Client’s request is addressed directly to the Service Provider, the Service Provider may refer the person to the relevant User as the data controller.

15.11 Security Incidents

If the Service Provider determines that a security incident has occurred relating to data it processes on behalf of the User, it will notify the User without undue delay, to the extent that this is reasonably possible and legally permitted.

The notification may contain the known information about the nature of the incident, the categories of data, the possible consequences and the measures taken or proposed.

15.12 Deletion and Return of Data

Upon termination of the use of Sveska, the Service Provider will enable the User to request, within a reasonable period, the export of available data.

After the expiry of the retention period, the Service Provider may delete the data it processes on behalf of the User, except for data that it is obliged or authorized to retain by law or for the protection of its rights.

Special Categories of Data

Sveska is intended for the organization of a service-based business and is not intended as a medical information system, an electronic health record, a diagnostic tool or a substitute for the professional records that the User must keep under special regulations.

The User should not enter special categories of personal data, including health data, unless this is genuinely necessary for its business and it has an appropriate legal basis for doing so.

If, due to the nature of its activity, the User enters data that may be sensitive or fall within special categories of data, the User is solely responsible for ensuring that such processing is lawful, proportionate and compliant with the regulations applicable to its activity.

The Service Provider does not determine which data the User enters into notes, records, comments, appointment history or other fields within Sveska.

Security, Backup and Technical Limitations

The Service Provider applies reasonable technical and organizational measures to protect Sveska and the data.

Nevertheless, no digital system can be fully protected against all risks. The User accepts that the use of internet services always carries certain technical and security risks.

The User is responsible for using strong passwords, safeguarding access credentials, restricting employee access, regularly updating its devices and notifying the Service Provider of suspicious activities.

The Service Provider may perform regular backups, but a backup does not constitute a guarantee that every individual piece of data will be recoverable at any given moment.

The Service Provider is not liable for loss of data arising from incorrect entry, deletion by the User or its Authorized Users, unauthorized access due to the User’s fault, third-party error or circumstances beyond the Service Provider’s control.

Availability of Sveska and Maintenance

The Service Provider strives to make Sveska available in a stable and reliable manner.

Sveska is provided on an “as is” and “as available” basis, with the Service Provider making reasonable efforts to ensure its uninterrupted operation.

The Service Provider may from time to time carry out planned maintenance, technical improvements, security interventions or system changes.

Where reasonably possible, the Service Provider will announce planned maintenance in advance through Sveska, by email or by another appropriate channel.

Urgent security, infrastructure or technical interventions may be carried out without prior notice if this is necessary to protect Sveska, the data or users.

The Service Provider does not guarantee that Sveska will be available without interruptions, errors or downtime at all times.

In the event of prolonged unplanned outages that are under the direct control of the Service Provider, the Service Provider may, at its reasonable discretion, grant an extension of the subscription, a reduction of the fee or another form of compensation.

The Service Provider is not liable for interruptions arising from the User’s internet connection, the User’s devices, hosting or cloud providers, SMS/email providers, payment processors, App Store/Google Play platforms, force majeure, cyber attacks that could not reasonably be prevented, or other circumstances beyond the Service Provider’s control.

Support, Education and System Setup

The Service Provider may provide the User with support, education and assistance with the initial setup of Sveska.

Depending on the plan or a special agreement, assistance may include the entry of basic services, employees, prices, schedules, locations, Online Booking settings and training in the use of Sveska.

Standard support may be available via chat, email, telephone, video tutorials or other channels made available by the Service Provider.

The scope of support, response times, priorities, data migration, additional development, custom integrations and SLAs may be specifically defined for advanced plans or particular users.

Unless specifically agreed, support does not include unlimited consultations, the entry of all historical data, custom development, migration from other systems, legal advice, accounting advice or unlimited training of employees.

Mobile Application

The Mobile Application may be available as part of Sveska and may enable the User and its Authorized Users to access certain functionalities via mobile devices.

The Mobile Application may be available through official application stores, test channels or other channels made available by the Service Provider.

The Mobile Application is not charged as a separate product, unless otherwise agreed, but constitutes part of the user plan.

The availability and operation of the Mobile Application may depend on the device, operating system, internet connection, phone settings, the rules of the Apple App Store, Google Play or other third-party platforms.

The Service Provider does not guarantee that all functionalities of the Business Application will always be available in the Mobile Application to the same extent.

Third Parties and Integrations

Sveska may use or connect to third-party services.

Third parties may include:

• hosting and cloud infrastructure;
• SMS gateway providers;
• email services;
• payment card processors and other payment providers;
• analytics tools;
• customer support tools;
• error monitoring and security tools;
• the App Store, Google Play and other distribution platforms;
• external APIs, calendars or business systems;
• other technical or operational partners.

The use of certain functionalities may depend on the availability and rules of third parties.

The Service Provider is not liable for the operation, availability, security, price changes, rules or errors of third parties, except to the extent that the Service Provider’s liability is mandatory under law.

If a third party changes its terms, restricts access, discontinues a service or causes an interruption in the operation of a particular functionality, the Service Provider will make reasonable efforts to find an appropriate solution or alternative but does not guarantee that every integration will always be available.

Intellectual Property

All intellectual property rights relating to Sveska belong to the Service Provider.

This includes the software, source code, system structure, functionalities, design, user interface, databases, graphic elements, texts, documentation, logo, the name Sveska, visual identity and other elements of the product.

The User does not acquire ownership of Sveska, but only a limited, non-exclusive, non-transferable and revocable right to use Sveska during an active subscription.

The User is not permitted to copy, modify, distribute, sell, lease, decompile, reverse engineer or otherwise use Sveska or its parts without authorization.

The name Sveska, the logo, the visual identity and other brand elements constitute business marks and/or protected trademarks of the Service Provider, to the extent that they are protected by applicable regulations.

Confidentiality

The parties undertake not to disclose to third parties any confidential information they obtain during the cooperation without the prior consent of the other party, unless this is necessary for the performance of the service, support, collection, a legal obligation or the protection of rights.

Confidential information may include business data, client data, prices, internal processes, technical information, unpublished functionalities, roadmap, access credentials, financial data and other information that by its nature should be considered confidential.

The confidentiality obligation does not apply to information that is publicly available, that a party already lawfully possessed, that was obtained from a third party without an obligation of confidentiality, or that must be disclosed on the basis of law or a decision of a competent authority.

Responsibility of the User

The User is responsible for:

• the lawfulness of its business;
• the accuracy of the data it enters into Sveska;
• the relationship with its End Clients;
• the quality, performance and collection of payment for its services;
• the rules for scheduling, cancelling and rescheduling appointments;
• the lawfulness of sending SMS/email messages;
• the processing of the data of its End Clients and employees;
• the assignment of access to Authorized Users;
• the use of Sveska in accordance with these Terms.

The User undertakes to indemnify and hold the Service Provider harmless from any claims, damages, penalties, costs, expenses and demands of third parties arising as a consequence of the unlawful use of Sveska, a breach of these Terms, an infringement of the rights of third parties, the unlawful processing of data or the User’s failure to fulfil its obligations towards End Clients.

Limitation of the Service Provider’s Liability

To the maximum extent permitted by applicable regulations, the Service Provider is not liable for indirect, incidental, consequential or special damage, including loss of profit, loss of business opportunity, business interruption, loss of reputation, loss of data or inability to use Sveska.

The total liability of the Service Provider towards the User, on any basis, may not exceed the amount that the User paid to the Service Provider for the use of Sveska in the period of 12 months preceding the event from which the liability arises.

If the User has used Sveska for less than 12 months, the total liability of the Service Provider is limited to the amount that the User actually paid up to the moment the event occurred.

The limitation of liability does not apply to the extent that liability cannot be excluded or limited by applicable regulations, including liability for intent, gross negligence or other cases prescribed by law.

Refunds

For a monthly subscription, the fee paid applies to the current billing period and is, as a rule, non-refundable if the User decides to cease use before the expiry of that period.

For an annual subscription, the User obtains the benefit of a lower price compared to monthly payment, so the annual fee paid is, as a rule, non-refundable if the User decides to cease use before the expiry of the annual period.

A refund may be granted if this has been specifically agreed, if it is provided for by law, or if the Service Provider, at its own discretion, decides to grant a refund in a particular case.

If the cessation of use occurred due to the User’s breach of these Terms, the User is not entitled to a refund of the fees paid, unless otherwise prescribed by law.

Suspension and Termination of Use

The Service Provider may temporarily suspend or permanently terminate access to Sveska if:

• the User fails to pay due obligations;
• the User breaches these Terms;
• there is a reasonable suspicion of misuse of Sveska;
• there is a security risk;
• the User uses Sveska for unlawful activities;
• the User sends unsolicited or unlawful messages;
• it is necessary to protect Sveska, other users, End Clients or the Service Provider.

In the event of non-payment, the Service Provider may send a reminder and provide an additional deadline for payment. If the User does not settle its obligations even after the reminder, access to Sveska may be suspended.

Suspension or termination of use does not affect the User’s obligation to pay due and unpaid amounts.

Force Majeure

The Service Provider is not liable for the non-performance or delayed performance of obligations if this occurred due to circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, floods, earthquakes, war, terrorist attacks, civil unrest, epidemics, measures of state authorities, interruptions in the supply of electricity, internet outages, failures of third-party service providers, cyber attacks that could not reasonably be prevented and other similar events.

The Service Provider will, where reasonably possible, notify the User of the occurrence of force majeure and take reasonable measures to mitigate the consequences.

Changes to the Terms

The Service Provider may amend these Terms from time to time.

The Service Provider will notify the User of significant changes affecting the rights and obligations of the User by email, through Sveska or by publication on the Public Website.

Minor changes, such as linguistic corrections, technical clarifications or changes that do not materially affect the rights and obligations of the User, may take effect on the day of publication.

If the User does not agree with significant changes, it may cease using Sveska in accordance with the rules on cancellation of the subscription.

Continued use of Sveska after the changes take effect will be deemed acceptance of the amended Terms.

Governing Law and Dispute Resolution

These Terms and the use of Sveska are governed by the law of the Republic of Serbia.

The parties will endeavour to resolve all disputes amicably, through communication and negotiation.

If a dispute is not resolved amicably within 30 days of the day on which one party notifies the other of the dispute, the court having subject-matter jurisdiction in Belgrade, Republic of Serbia, will have jurisdiction to resolve the dispute, unless mandatory regulations provide otherwise.

Final Provisions

If any provision of these Terms proves to be null, invalid or unenforceable, this will not affect the validity of the remaining provisions.

The User may not transfer its rights and obligations under these Terms to a third party without the prior consent of the Service Provider.

The Service Provider may transfer its rights and obligations in the event of a status change, reorganization, sale of business, transfer of Sveska or another business reason, with notice to the User where reasonably possible.

These Terms, together with the Privacy Policy, the price list, special offers and any special contract, constitute the legal framework for the use of Sveska.

Contact

For any questions regarding these Terms, the User may contact the Service Provider via:

These Terms of Use are effective as of the date indicated at the top of the document.